Temporary Administrator (Residential)
JOB DESCRIPTION
SKOLA/ICS has a commitment to safeguarding and promoting the welfare of children and young people.
All appointments are subject to CRB (Criminal Records Bureau) checks.
During interview all candidates will be asked to talk through their CVS, including periods when they were not working.
Skola/ICS is committed to equal opportunities.
JOB TITLE
Temporary Administrator (Residential)
REPORTING TO
Centre Manager
WORKING HOURS
2 ‘shifts’ per day (1 ‘shift’ = morning, afternoon or evening activity), plus night duties.
WORKING DAYS
6 days per week
LOCATION
Skola Ascot. LVS Ascot, London Road, Ascot, Berkshire SL5 8DR
SALARY
Dependent on qualifications and experience. Salary scales available upon request.
APPRAISAL
Short term staff appraised through lesson observation, informal means etc.
MAIN OBJECTIVE
To ensure smooth running of office and administration of residential programme at Skola Ascot.
CONTEXT
This job is located at Skola, Ascot, where the postholder will work closely with the management team and marketing department to ensure the smooth running of the course. In addition, the postholder will assist with activities, when required.
RESPONSIBILITIES/DUTIES
- Ensure the welfare and safeguarding of all students in the residence
- Ensure the smooth running of all in house activities, including wake-up and bedtime
- Liaise with school management and heads of house to ensure that students are welcomed and inducted to the school appropriately
- Know way round the school building, including the location of the first aid box and fire exits, and ensure that students are familiar with fire regulations
- Ensure adequate signage of office area
- Prepare lists of new and leaving students for management team on a weekly basis
- Liaise with Skola Marketing, Director of Junior ELT, Management Team, Group Leaders etc. to ensure smooth running of the office
- Arrange office in a way which helps it to function smoothly
- Deal with day to day management of the reception
- Keep student’s generic and financial information up to date on the Student Database
- Liaise with account department for enrolment, re-enrolment, payment and debt management
- Liaise with Directors of Studies for student feedback to guardians or agents
- Participate in staff meetings, training days, parents evenings and school functions according to the published schedule
- Provide cover as and when required by line manager
- Maintain school and class administration
- Offer all clients equal opportunities and maintain an environment in which no one is exposed to discriminatory behaviour
- Observe the school’s routines and procedures and act in accordance with the Teacher’s Handbook and notices or announcements made by school management
- Deal with client enquires, over the telephone in emails and face-to-face in an invitational manner
- Conduct school tours for clients and keep informed of curricular activities on a termly/weekly/daily basis
- Offer all clients equal opportunities and maintain an environment in which no one is exposed to discriminatory behaviour
- Observe the school’s routines and procedures and act in accordance with the Staff Handbook and notices or announcements made by school management
- Undertake any other reasonable requests made by line manager
PERSON SPECIFICATION
JOB TITLE
Temporary Administrator (Residential)
QUALIFICATIONS
Essential
- Degree level qualifications or relevant experience
Desirable
- Administration and customer service qualifications
- EFL/ESL qualifications
- First Aid qualifications
EXPERIENCE
Essential
- Experience in a school, office, retail or hotel environment
Desirable
- Experience working outside the UK
- Experience of International Education
SKILLS
Essential
- Native Speaker level in written and spoken English
- Ability to speak other languages
- High level of communication and presentation skills
- Strong IT skills
- High level of time management skills
- Ability to set a high standard of professionalism
- Ability to show initiative and contribute new ideas
Desirable
- Ability to learn independently
- Have networking and negotiating skills
- Ability to facilitate a process
KNOWLEDGE
Essential
- Knowledge of approaches to customer service
- Knowledge of database input and outputs
- Understanding of other cultures
- Understanding of equal opportunities policies, and the impact that such a policy has on school client relations
- Knowledge of mixed culture environments
Desirable
- Knowledge of EFL programmes
- Knowledge of our own programmes and products
- Knowledge of the IBO and its Primary, Middle and Diploma programmes
OTHER ATTRIBUTES
Essential
- Strong commitment to the SKOLA philosophy and programmes
- Strong commitment to promoting the schools to students, parents, colleagues and others
- Ability to work under pressure
- Ability to work in a team
- Strong commitment to continuing professional and personal development
- Ability to move from site to site throughout the day
