Summer Admissions Officer, London
JOB DESCRIPTION
SKOLA/ICS has a commitment to safeguarding and promoting the welfare of children and young people. All appointments are subject to CRB (Criminal Records Bureau) checks.During interview all candidates will be asked to talk through their CVS, including periods when they were not working. Skola/ICS is committed to equal opportunities.
JOB TITLE
Summer Admissions Officer, London
REPORTING TO
SKOLA Summer Director
WORKING HOURS
08.30 – 16.30
WORKING DAYS
Monday – Friday
LOCATION
All staff may be required to work in Skola sites in London, and spend some time working in our education site in Bawdsey, Suffolk.
SALARY
Dependent on qualifications and experience.
APPRAISAL/ SALARY REVIEW
4 week probationary notice with 1 weeks notice
MAIN OBJECTIVE
Maintaining and developing our existing and new client relationships in the UK and overseas and working co-operatively with teachers and Directors of Studies where appropriate. Fostering an invitational customer friendly environment.
Working with learners in the classroom in a teaching capacity.
CONTEXT
This job is located in Skola schools in London, where the postholder will be responsible for school based marketing, front of house operations etc.
The postholder will play a full role in the every day life of the schools, including duties, cover, meetings and extra-curricular activities.
RESPONSIBILITIES/DUTIES
- Deal with day to day management of the reception
- Keep student’s generic and financial information up to date on the Student Database
- Liaise with account department for enrolment, re-enrolment, payment and debt management
- Liaise with Directors of Studies for student feedback to guardians or agents
- Undertake regular training and update practice and methodology
- Take a central role in the cultural well being of the organisation
- Participate in staff meetings, training days, parents evenings and school functions according to the published schedule
- Provide cover as and when required by line manager
- Maintain school and class administration
- Offer all clients equal opportunities and maintain an environment in which no one is exposed to discriminatory behaviour
- Observe the school’s routines and procedures and act in accordance with the Teacher’s Handbook and notices or announcements made by school management
- Deal with client enquires, over the telephone in emails and face-to-face in an invitational manner
- Conduct school tours for clients and keep informed of curricular activities on a termly/weekly/daily basis
- Research, develop and action marketing strategy for country based marketing, including web, agents, direct and relationships with and appropriate institutions or bodies
- Deal with day to day management of the reception
- Offer all clients equal opportunities and maintain an environment in which no one is exposed to discriminatory behaviour
- Know way round the school building, including the location of the first aid box and fire exits
- Observe the school’s routines and procedures and act in accordance with the Staff Handbook and notices or announcements made by school management
- Undertake any other reasonable requests made by line manager
PERSON SPECIFICATION
JOB TITLE
Summer Admissions Officer
QUALIFICATIONS
Essential
- Degree level qualifications or relevant experience
Desirable
- Administration and customer service qualifications
- EFL/ESL qualifications
- First Aid qualifications
EXPERIENCE
Essential
- Experience in a school, office, retail or hotel environment
Desirable
- Experience working outside the UK
- Experience of International Education
SKILLS
Essential
- Native Speaker level in written and spoken English
- Ability to speak other languages
- High level of communication and presentation skills
- Strong IT skills
- High level of time management skills
- Ability to set a high standard of professionalism
- Ability to show initiative and contribute new ideas
Desirable
- Ability to learn independently
- Have networking and negotiating skills
- Ability to facilitate a process
KNOWLEDGE
Essential
- Knowledge of approaches to customer service
- Knowledge of database input and outputs
- Understanding of other cultures
- Understanding of equal opportunities policies, and the impact that such a policy has on school client relations
- Knowledge of mixed culture environments
Desirable
- Knowledge of EFL programmes
- Knowledge of our own programmes and products
- Knowledge of the IBO and its Primary, Middle and Diploma programmes
OTHER ATTRIBUTES
Essential
- Strong commitment to the SKOLA philosophy and programmes
- Strong commitment to promoting the schools to students, parents, colleagues and others
- Ability to work under pressure
- Ability to work in a team
- Strong commitment to continuing professional and personal development
- Ability to move from site to site throughout the day
